BSO HR Query Form

Please complete the form below and your query will be directed to the appropriate team.

Unsure what team to contact? Check out our HR Contact Card.

Please note that any fields marked with an asterisk(*) are mandatory and must be completed or your query cannot be submitted.
Section 1: Contact Details
Name*
First Last
Email*
Contact Number*
Organisation*
Sub-Directorate*
Sub-Directorate*
Sub-Directorate*
Section 2: Query
Query Area*
Please select the service area your query relates to from the list below:
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Attendance Management
I am completing this form as:*
Please select your query below:*
Please select your query below:*
Please Specify:*
Please Click Here to download the Occupational Health Management Referral Form, and Click Here for guidance on what to do on receipt of an Occupational Health Report.

Once you have completed the form please send to BSO.ERandAbsence@hscni.net and an HR Representative will review and send back any recommendations for inclusion. Once finalised and you have discussed the contents of the form with your employee, the Attendance Management team will send the OH Referral to Occupational Health for processing.

If you need any further support on completing a referral or further advice please provide details below.
Employee Name*
First Last
Employee Staff Number*
Date Referral Form Submitted to HR*
DD slash MM slash YYYY
Absence Dates*
Please specify dates employee absent - From/Ongoing
Date From: Ongoing:
Reason for Absence & Short Summary to date:*
Please detail employees reason for absence and any further information.
We have outlined guidance, which we would encourage you to follow:

BSO HR do not wish for any staff members to experience heightened stress at work. Managers play a key role in the Prevention and Reduction of work-related stress and should utilise the 'Managing Stress Toolkit - Risk Assessment for staff suffering from work related stress’.

Please note this Toolkit should ideally be used in a proactive way i.e. prior to an employee becoming unwell and being absent from work. Managers must first meet with the employee to identify the causes of work stressors, attempt to reduce/eradicate the stressors and agree a return to work.

The toolkit is designed to facilitate this discussion to look at all areas of affected staffs role and remit; the toolkit looks a 6 areas and the potential causes of your work related stressors, to include:
- The job demands
- Control you may have, e.g. over deadlines
- Support both from management and colleagues as well as resources available
- Relationships, i.e. how you get on with your colleagues
- Your Job Role, e.g. goals and objectives
- Organisational Change
Managers and employees must discuss resolutions of work place stressors and agree temporary and/or permanent amendments to the employees role, bearing in mind that the employee has a responsibilities at their current banding.

Should a return to work not be successful following this exercise then a referral to Occupational Health may be applicable.
Please Click Here to access the BSO Attendance at Work Policy and Procedure.
Please Click Here to access the Health & Wellbeing Resources, including the Inspire Counselling Services and Helpline numbers.
Please Click Here to download the BSO L&D Brochure with upcoming Training Dates and details on how to book a place on the training.
Please Click Here to access the Attendance Management Training Support Guide for Managers. Here you will find an index of useful resources, which can be located on the last page.

Other resources are also available in the Resources for Managers section of the HR Customer Portal.
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Employee Benefit Schemes
Please select which scheme your query is regarding:*
If you would like information relating to the scheme and details on how to apply, please Click Here.
Are you enrolled in the Childcare for Employers Scheme?*
Please select your query:*
Please note, this scheme is now closed, and we are not accepting any new applicants.

Please refer to the Governments Tax Free Childcare Scheme: Click Here.
Please complete and return the Employee Opt-Out Form to BSO.PayandConditions@hscni.net.

Click Here to access form.
Please complete and return the Reimbursement Request Form to BSO.PayandConditions@hscni.net.

Click Here to access form.
Please complete and return the Reimbursement Request Form and Employee Opt Out Form to BSO.PayandConditions@hscni.net.

Click Here to access the Reimbursement Request Form.

Click Here to access the Employee Opt Out Form.
Please detail the amendment you wish to make to your contribution.*
Please detail the amendment you wish to make to your contribution.
Date effective from:*
DD slash MM slash YYYY
Click Here for the Cycle to Work Employee Guide.
BSO will reimburse all employees for their eye tests. Please note, this must be actioned on the Travel and Expenses section of the HRPTS Portal.

BSO can make a contribution towards the cost of frames and/ or lenses for employees who require these for VDU use only. This can be claimed by uploading a copy of your prescription and your receipt below.

Click Here for details on the Eye Care Scheme.
Request for contribution towards the cost of frames and/or lenses for VDU use only.*
Please upload a copy of your prescription and your receipt.
Drop files here or

Max. file size: 20 MB.
Click Here for further information on STC Payroll Giving and the application process.
Click Here for further information on the Translink Scheme and application process.
Haven't found what you are looking for in the Employee Guide - Please detail your query here:*
Haven't found what you are looking for in the Employee Guide - Please detail your query here:
BSO offers a range of benefits, schemes and development opportunities which staff can avail of. To access the BSO Benefits Brochure, please Click Here.

If you know of any additional benefits that staff may wish to avail of, such as local gyms that wish to take part in the corporate membership, voucher deals or Health & Wellbeing Resources and Signposting's, please let us know. If we have enough interest we may be able to include these within our Benefits Package.
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Employee Relations
I am completing this form as a:*
Before submitting you query, we have outlined some steps below, which we would encourage you to follow:
- Have you referred to the information and guidance in the appropriate Policy & Procedure? Click Here for BSO Policies & Procedures.
- Have you considered Informal Resolution contained within the relevant Policy & Procedure?
- Have you considered Self-Resolution? Test your Perception
- Have you discussed the issue with an appropriate Manager OR the relevant Employee(s)?
Have you followed these steps?
- If Yes, please outline your query below.
- If No, you are encouraged to do so before submitting your query. However if you feel unable to do so or require further advice and guidance from the ER Team, please outline your query below providing as much information as possible.
*
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Pay & Conditions
My query is in relation to:*
Please select your query below:*
Have you completed the Annual Leave Calculator?*
Click Here to access the Annual Leave Calculators, as this may resolve your query.
Please upload a 'screenshot' of your Annual Leave calculation
Max. file size: 20 MB.
Please provide any further details:*
Career Break: Please Select your Query Below*
Contract Change: Please Select your Query Below:*
Contract Extension: Please Select your Query:*
To be eligible to be considered for an Employment Break employees must:
- Have at least twelve months’ continuous service with the BSO/Organisation
- Have satisfactorily completed their probationary period
- Have a satisfactory record of performance and conduct
- Have a permanent contract
Click Here for further information regarding the Employment Break Scheme.
Date Career Break Extended to:*
DD slash MM slash YYYY
Employee Name*
First Last
Employee Staff Number*
If unknown, please enter 0
Position Numbers*
Please note this is the position that the employees sits within your org structure. All position numbers begin with 7 and are 8 digits long.
Current Position Number New Position Number
Reason for Change*
Date Effective From:*
DD slash MM slash YYYY
This change request needs to be actioned on HRPTS

Please Click Here for the MSS How to Guide.
Hours*
This should be the hours the employee is currently working.
Contract End Date*
N.B End date must fall on a Sunday
DD slash MM slash YYYY
Contract End Date*
DD slash MM slash YYYY
BSO Scrutiny Approval*
I can confirm that approval has been sought through the appropriate channel
PHA Scrutiny Approval*
I can confirm that approval has been sought through the appropriate channel
SPPG Scrutiny Approval*
I can confirm that approval has been sought through the appropriate channel
Date of Approval (BSO)*
DD slash MM slash YYYY
Date of Approval (PHA)*
DD slash MM slash YYYY
Date of Approval (SPPG)*
DD slash MM slash YYYY
Dates*
Please input the date the EOI began and the new end date.
EOI Start Date: EOI End Date Extended to:
Family Leave: Please Select your Query*
For more information on Family leave including application processes in respect of your required leave, please Click Here for BSO Family Pack.
In order to process your KIT days, please complete the KIT Payment Request Form and return to BSO.PayandConditions@hscni.net

KIT Payment Request Form
Leaver: Please Select your Query Below:*
What is your current Band:*
Leave Date:*
Please note you must ensure all of your planned and taken leave has been recorded on HRPTS .
DD slash MM slash YYYY
Please Specify:*
In order to resign from your role, you must action this on HRPTS

Please Click Here for the ESS Guide - How to Submit your Resignation.
You are able to set a working pattern on HRPTS

Please Click Here for the MSS Guide - How to set an Employees Working Pattern.
If you are having issues setting a working pattern after reviewing the guide please detail your issues below:*
Please Click Here for Retirement Guidance & Process.
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Organisational Management
Request:*
Have you tried to reset your password using the HRPTS Password Reset Guide?*
Please can you ensure you have tried to reset your password using the employee self-service guide.

Click Here for HRPTS Password Reset - How To Guide.
User ID*
E.G. jblog001
D.O.B*
For security purposes please enter your Date of Birth
Postcode*
For security purposes please enter your Postcode (home address)
Start Date*
Please input the date you started.
DD slash MM slash YYYY
Please describe the access issue you are experiencing:*
How many changes are you actioning?*
How many changes are you actioning?*
As you are making less than 5 changes, this should be submitted on HRPTS

Click Here for How To Guides.
Position Numbers & Dates*
Please provide details of position numbers that need changes and ‘valid from’ date:
Position Number*
Please provide the employee's position number:
Title of Team the Member of Staff will be Managing:*
Please complete and return the Core Roles Request form to BSOHRPTSadmin@hscni.net

This form can be found here: Core Roles Request Form
Please complete and return the Cost Centre Change Request form to BSOHRPTSadmin@hscni.net

This form can be found here: Cost Centre Change Request Form
Please complete and return the Time & Expense Approver form to BSOHRPTSadmin@hscni.net

This form can be found here: Time & Expense Approver Form
Position Number to be Delimited:*
Date Action Required From:*
DD slash MM slash YYYY
Proposed Panel Members:*
Please provide names and organisation of all panel members:
Please click here to complete the Agency Request Form.
Please specify your query here:*
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HR Workforce Information
Please note that ALL requests for information will be responded to within 3-5 working days.
Purpose of Request*
Please detail why your information request is required and how it will be used and stored. Please note that ALL requests for information will be responded to within 3-5 working days.
Organisation*
Please select which organisation(s) this information is required for:
- BSO
- NIGALA
- NIMDTA
- NISCC
- NIPEC
- PCC
- PHA
- RQIA
- SPPG
BSO Directorate*
Date Period Required*
From/To
Date From: Date To:
Details Required:*
Please only select those which are actually required:
- Employee Name
- Personnel Number
- Job Code (grade)
- Cost Centre
- Position Details
- WTE
- Other
Please specify:*
Additional Information
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Learning & Development
Please select your query area below:*
Please note, all 2023 Appraisals should be completed by 30th June 2023.

Please find below some information which may answer your query:
- Where can I find BSO Appraisal Documentation & Guidance? Click Here for BSO Appraisal Documentation & Guidance.
- Where do you record an employees completed appraisal?
If you require further advice and guidance from the L&D Team, please outline your query below providing as much information as possible.
Please select your query:*
Please click here to complete the LearnHSCNI Request Form.
Please click here to complete the LearnHSCNI Request Form.
In order to create a LearnHSCNI account for an Agency Worker, their Manager must submit a record on the Agency Database.

The Agency Worker Database can be accessed by clicking the following link: Agency Worker Database.

Please remember the Agency Worker Database should also be completed once the agency worker has left the organisation, to ensure access to all required systems is delimited.
Course Title*
Please enter the course title which you need reset.
Please select your query:*
All available training and development courses can be found on LearnHSCNI, this includes:
- Your mandatory training which can be found in the My Learning Channel
- Self-directed elearning course which can be found in the My Organisation Channel
- Courses delivered by BSO which can be found in the My Organisation Channel
- Courses delivered by Leadership Centre which can be found in the HSC Leadership Channel
Please ensure you have approval from your Line Manager to apply for any course with an associated cost as they may be funded through your local budget.

N.B. Some of these courses will have an active waiting list due to Regional demand.
For all LearnHSCNI How To Guides, please Click Here.
Please note, some courses on LearnHSCNI have a cancellation deadline. If past date, please contact the relevant Team .
Click Here for further information on BSO Core Mandatory Training Requirements.

All staff are responsible for ensuring their Mandatory Training is up-to date.

If you require further advice and guidance from the L&D Team, please outline your query below providing as much information as possible.
Please Specify*
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Retained Recruitment
Please select your query below:*
I would like to:*
A Regional Protocol has been developed in Partnership with Trade Unions relating to Job Evaluations, which has been effective from 1st April 2022.

To request a Job Evaluation for a new post, please Click Here.

Please note, you must have prepared all of the items below before your post can be considered by an evaluation panel:
- Completed Job Evaluation Cover Sheet - Please Click Here to Download
- A Current Organisational Chart
- The Job Description
A Regional Protocol has been developed in Partnership with Trade Unions relating to Job Evaluations, which has been effective from 1st April 2022.

To request a Job Evaluation for an existing post, please Click Here. Note the Effort Factors Quesionnaire is required to be completed via the form as part of your request.

Please note, you must have prepared all of the items below before your post can be considered by an evaluation panel:
- Completed Job Evaluation Cover Sheet - Please Click Here to Download
- A Current Organisational Chart
- The Job Description with any changes tracked
Please refer to your Job Evaluation Outcome letter in the first instance for next steps.

If you still wish to submit a review request, you will need to complete the Job Evaluation Outcome Review Template and upload in the box provided below: Please Click Here to Download
Job Evaluation ID*
You will be able to find this on your outcome letter.
Job Evaluation Review*
Max. file size: 20 MB.
Existing Job Description*
Max. file size: 20 MB.
Please detail your query in full:*
My Query is in relation to:*
Please find below links to the appropriate guides which will detail how you raise a requisition and further resources.

How to Create a Requisition.

HSC Recruitment Managers Portal.

If your query isn't contained in the guide & resources above, please complete below.
Please find below link to the appropriate guide which will detail how you track your pre-approved requisition.
Please note, the Retained Recruitment Team are unable to view any requisitions that have not been approved
How to Track a Requisition.

HSC Recruitment Managers Portal.

If you are still unable to track your requisition, please contact the Business Services Team for assistance: eRec.CandidateSupport@hscni.net
Please find below link to the appropriate guide which will detail how you track your approved requisition.

How to Track a Requisition Post Approval.

HSC Recruitment Managers Portal.

If your query isn't contained in the guide above, please detail your query below.
Please detail your query in full, including your requisition number if applicable.*
Please detail your query in full, including your requisition number if applicable.
Please find below link to the appropriate guide and resources which details information in respect of Expression of Interest Process.

Expression of Interest Guide

Expression of Interest Application Form

If your query isn't contained in the guide above, please detail your query below.
*
My query is in regards to an:*
Please provide the Requisition Number:*
Please detail your query in full:*
Please detail your query in full:
To be eligible to sit on Recruitment Panels you must complete the Recruitment & Selection Training. There are two parts to this training:
- eLearning (to be renewed every three years)
- Face to Face (to be completed once)
Please find information below on each part of the training:

Recruitment & Selection eLearning - Please note this course must be completed prior to the face-to-face training and you can self-enroll on HSC Learning.

BSO Learning & Development Brochure - Here you will find all available Recruitment & Selection face-to-face training dates and information on how to book.
Please find below links to Recruitment & Selection resources and guidance.

HSC Recruitment Managers Portal

Recruitment & Selection Templates

eRecruitment Guides

BSO HR Customer Portal - Retained Recruitment

Date From:	Ongoing:

Current Position Number	New Position Number

EOI Start Date:	EOI End Date Extended to:

Date From:	Date To:

BSO HR Query Form

Section 1: Contact Details

Section 2: Query

Attendance Management

Employee Benefit Schemes

Employee Relations

Pay & Conditions

Organisational Management

HR Workforce Information

Learning & Development

Retained Recruitment